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What does this item do?
How do I use this item?
I bought something from another seller will you tell me if its a fake?
Can you tell me which product to buy?
Why am I being charged extra fees for my package to be delivered?
Why am I being charged shipping if the auction states FREE SHIPPING?
I have not received my item yet!
My tracking info online has no information, did you send the item?
How do I return an item?
My item broke does that mean I lost the spirit being?
I lost my item, did I loose my spirit being?
I am not experiencing anything, can I get a refund?
Can I get a refund if your items bring me bad luck or harm?
Are you accepting applications for student apprenticeships?
I have an amazing story to tell you, can I send you pics?
I don't see what I'm looking for, do you offer it?
Are you on Myspace, Facebook, and Twitter?
Do you sell items any where else?
Are your items safe for children?


What does this item do?
Please go back and read the entire item description. We give all the information and details in the item pages. Also, we offer more information in our ebooks if you are new to these items. You can locate the ebooks in our store, by clicking on the information category.

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How do I use this item?
We do not send instructions with our items in order to protect the privacy of all clients. Many clients request that no mention of magick or the occult be noted on the shipping packages as they live with non-believers. Therefore, we are happy to send instructions via email upon request. We don't automatically send them, as clients complained of getting repetitive emails after multiple purchases (spammed by instructions) and we cannot keep track of who has the instructions and who does not. We apologize for the inconvenience, but we will gladly send them if you ask. Contact Us: Via Email jinnandtonics@yahoo.com

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I bought something from another seller will you tell me if its a fake?
No. We will not authenticate other sellers items, or your great grandma's broach. We simply do not have the time or resources available to offer these services. If you contact us we will be glad to offer you a free guide about safety and buying magickals. Contact Us: Via Email jinnandtonics@yahoo.com

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Can you tell me which product to buy?
No, we cannot recommend specific items, due to the ethical needs to eliminate our influences over your choices. You need to use your intuition and feelings to help you connect to the item. We will answer questions about specifics if available.

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Why am I being charged extra fees for my package to be delivered?
International Buyers – Please Note: Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.

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Why am I being charged shipping if the auction states FREE SHIPPING?
The free shipping offer we provide in checkout is for Domestic First Class only. You must select which shipping service you want at check out. Domestic First Class shipping can take 5-7 Business days (excluding holidays) for delivery. We offer faster shipping services and only charge the actual shipping rates. We do not offer free international rates. International Shipping is a Flat Rate $12.99 up to ten items or 1 pound US Weight. Anything over 1 pound will be $25.98 We combine all orders that are paid together on one invoice. If you are having trouble with your checkout process please contact us.

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I have not received my item yet!
We keep extensive shipping records both electronic and hard copy documentation of our sending the item with insurance. Please allow adequate time for delivery, and contact the delivery service with your tacking number for more info. 1-800-ASK-USPS or WWW.USPS.COM If you need further assistance contact us right away. If you need the tracking number or cannot locate it on your shipping notification please contact us Jinnandtonics@yahoo.com

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My tracking info online has no information, did you send the item?
Yes, in order for you to have a tracking number, the item has been shipped.The tracking numbers are entered into the system automatically by our checkout system and are correct. USPS is notoriously slow at updating their online services. You may get accurate details by calling 1-800-ASK-USPS. Please have your tracking number ready. Please contact us if you need assistance jinnandtonics@yahoo.com (allow 1-2 business days for reply)

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How do I return an item?
Please see our Return Policy by clicking on the "Terms" link at the bottom of the page. A returns processing address and refund authorization must be given via email by seller. To contact seller for return or refund send request to: jinnandtonics@yahoo.com **Please type Return/Refund in the subject line of your email. (Allow 1-2 business days for reply. This time period will NOT count against you in processing the refund).

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My item broke does that mean I lost the spirit being?
No, you have not lost your spirit being, contact us for more information about what you can do. Contact Us: Via Email jinnandtonics@yahoo.com (Please allow 1-2 business days for reply)

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I lost my item, did I loose my spirit being?
No, you did not loose your spirit being. Contact us for more information about what you can do. Contact Us: Via Email jinnandtonics@yahoo.com (Please allow 1-2 business days for reply)

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I am not experiencing anything, can I get a refund?
No, we do not refund based on your experience or lack thereof. We will however, go out of our way to assist you in increasing your ability to experience more. Contact us for more information. Contact Us: Via Email jinnandtonics@yahoo.com (Please allow 1-2 business days for reply)

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Can I get a refund if your items bring me bad luck or harm?
No. We do not refund buyers remorse. Our items Cannot bring bad luck or harm EVER! They are all products of white light, positive energy. If you are experiencing bad luck contact us, we can help. Contact Us: Via Email jinnandtonics@yahoo.com (Please allow 1-2 business days for reply)

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Are you accepting applications for student apprenticeships?
No, currently the apprenticeship takes 3-4 years and our waiting list is 12 years out. We are no longer taking applications or adding to the waiting list. We cannot take your contact info and let you know if there are any changes. We can recommend you search online schools of Magika or Wicca as they may have availability.

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I have an amazing story to tell you, can I send you pics?
Yes. We love to hear from you. To send pics or email, you are giving us full publishing rights to your material and consent to use it. Allow 4-6 weeks for reply. Send to: jinnandtonics@yahoo.com

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I don't see what I'm looking for, do you offer it?
Our inventory is constantly changing, we offer brand new items nearly every month. We bring back old favorites from time to time as well. If you are looking for something and don't see it... Contact us right away! You might get the first opportunity to obtain it! Contact Us: Via Email jinnandtonics@yahoo.com (Please allow 1-2 business days for reply)

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Are you on Myspace, Facebook, and Twitter?
Yes, we are on Twitter (we do not over promote our product on twitter) and our Facebook is where we offer cash trivia, special offers, and 1st 2 know when new products list as well as other secrets. Follow us! Jinnandtonics@yahoo.com

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Do you sell items any where else?
Yes. We sell items on ebay, ioffer, and amazon with plans to expand further in the future.

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Are your items safe for children?
Spiritually Yes! We only use white light energy (like prayers & blessings) the products prepared by our affiliate groups are approved before we offer them and will say clearly if they require experience to use them. Please contact us if you have any questions. Contact Us: Via Email jinnandtonics@yahoo.com (Please allow 1-2 business days for reply)

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Last Updated: 1 Dec 2010 10:46:21 PST home  |  about  |  terms  |  contact
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